Family Centre

Helping families to get the most out of life

When you’re facing parenting or relationship challenges, our family centre can help you find solutions, build your confidence and work out how to manage difficult situations in the future.

We work across the borough of Guildford, helping families with children up to age 18 (or 25 with SEND). Our Family Support Team offers dedicated one-to-one support, as well as a variety of courses and targeted sessions to help build your resilience and support network.

If circumstances in your family are having a significant impact on the health, wellbeing or development of your child, we’re here to help. If you’re a GP, health visitor or other EYS practitioner, you can also request targeted support for a family.

We offer:

  • Dedicated one-to-one support and guidance to empower individuals
  • A range of courses and targeted support sessions for parents of children with special educational needs and disabilities
  • Support within the home and community venues, as well as at the family centre.

 

At a support session, you’ll be able to tell us about the challenges you’re facing so we can help you find a way through. We do this in lots of ways – by encouraging you to get specialist help if you need it, and referring you to the right people so you can take positive steps towards a happier, more secure family life.

How you can access support

Families in Guildford borough can access our services for free. We create a warm and welcoming space at our centre where you can feel comfortable to spend time, ask questions and learn more about building a positive family life.

If you are a parent needing more support for your family please call Surrey Children’s Single Point of Access on 0300 470 9100 or email cspa@surreycc.gov.uk. The CSPA provides information and advice on family support for residents and people who work with children in Surrey.

As a professional, to request support please complete a request for support form and submit to Surrey Children’s Single Point of Access. For more details please visit Surrey Children’s Single Point of Access (CSPA).

One to One Family Support

Your Family Support Worker is here to listen to your concerns and hear how you would like things to change. They’ll also help you identify your strengths and how you might build on these to make your family stronger and your life better. This information will inform an Early Help Assessment to find out the best support for you.

Your Family Support Worker can meet you in your home or another venue convenient to you.

Sometimes several agencies work together to provide you with the right level of support. In this instance, your Family Support Worker will set up a meeting between you all, forming a ‘team around the family’ (TAF). You may have worked with some of these services in the past, and new ones may also be invited to provide different expertise and resources.

Your Family Support Worker will meet regularly with you and your family – including your children. They help you set goals, create an action plan and actively involve you in all decisions.

We want to understand what’s important for you and your family, so ask you to make a family action plan. This sets out where you are now, what you are aiming for and the support we can offer you and your family.

Groups and courses

The family centre also offers parenting programmes and group activities to help you tackle issues such as family routines and child safety. It is a space for parents and carers to develop your own skills and meet other like-minded people. Our groups and classes range from a few hours to regular weekly sessions.

Groups and courses cover topics including:

  • SENDsory play
  • Wriggles & Giggles
  • Parenting skills
  • Speech and language development
  • Family advice sessions


The Family Centre works closely with health partners to provide:

  • One and two-year developmental checks – booked directly through your health visitor
  • Midwife appointments – booked directly through your midwife
  • Drop-in baby clinics – have your baby weighed and ask health visitors for advice
  • Starting your baby on solid foods workshops – booked directly through your health visitor.